Shipping Info

1. Where We Ship

Vincor Labs ships exclusively to Canadian addresses. We do not ship internationally at this time. Orders are fulfilled from our facility in Alberta and delivered Canada-wide via trusted courier partners.

We do not operate a public storefront or offer in-person pickup. All orders must be placed online and will be shipped to your provided address.

2. Processing Time

Orders are typically processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.

• Business days are Monday through Friday, excluding Canadian statutory holidays
• You will receive a confirmation email once your order has been processed
• You will receive a separate shipping notification with your tracking number once your order has been dispatched

3. Delivery Timeframes

Estimated delivery times are as follows once your order has been dispatched from our Alberta facility:

• Alberta: 1–3 business days
• British Columbia, Saskatchewan, Manitoba: 2–5 business days
• Ontario, Quebec: 3–6 business days
• Atlantic provinces: 4–8 business days
• Northern territories: 5–10 business days

These are estimated timeframes only and are not guaranteed. Delays may occur due to courier capacity, weather, or other circumstances outside our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. All orders over $150 qualify for free standard shipping automatically applied at checkout.

• Free shipping on orders over $150
• Standard shipping rates apply for orders under $150
• Expedited shipping is available at an additional cost
• All shipping costs are displayed before payment is confirmed

5. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number. You can use this number to track your shipment directly on the courier's website. If you have not received a tracking number within 3 business days of placing your order, please contact us at support@vincorlabs.ca.

6. Packaging

All products are packaged discreetly and securely to maintain product integrity during transit. Our peptides are shipped in appropriate conditions to preserve quality. Cold chain or refrigerated shipping may be available for certain products — please check individual product pages for specific storage and shipping requirements.

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive incorrect items, please contact us within 48 hours of delivery at support@vincorlabs.ca. Please include:

• Your order number
• A description of the issue
• Clear photographs of the damaged or incorrect items and packaging

We will review your claim and work to resolve it as quickly as possible. Claims submitted after 48 hours of delivery may not be eligible for resolution.

8. Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment. Vincor Labs is not responsible for packages lost or delayed due to incorrect address information provided at checkout.

9. Contact

For any shipping-related questions or concerns, please contact us at:

support@vincorlabs.ca

Monday – Friday · 9:00 AM – 5:00 PM MST · Alberta, Canada